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Grade BproductionSource date Oct 17, 2026· Last verified Oct 17, 2026

How did North Kansas City Hospital double new patient appointments with automated scheduling?

North Kansas City Hospital and Meritas Health · Hospitals & Health Systems

Header image: A clinician in a white coat reviewing a tablet

North Kansas City Hospital and Meritas Health (Kansas City, Missouri) use Notable's automated scheduling. Notable reports scheduled appointments for the same number of providers rising from 5.7% to 14%, described as a 2X increase in new patient appointments.

Reported outcomes

new patient appointments (same providers)
5.7% to 14%
Source [1] · self-reported

Outcomes are reported exactly as stated by the source; we have not independently audited them.

How it works

  1. Patients book online; appointments flow into the EHR without staff intervention.
  2. Automated registration, check-in, and reminders.

Risks & compliance

  • Automation writes into the EHR; errors propagate to registration and billing
  • PHI handling (HIPAA)
  • Vendor-published results; not independently audited

Healthcare cases cover operational and commercial workflows. Nothing here is medical advice or a claim about a device's or drug's efficacy.

Build this yourself

Tools mentioned & how to build it

Disclosure: Some links may earn us a commission; it never affects grades. Tools are listed by fit to this case, never by payment.

Tools mentioned

  • Notable (Notable)
    AI agents for intake, scheduling, prior auth and care-gap outreach.

Build a version yourself

  • Make
    Visual no-code automation with AI agents; good for intake, routing and follow-up flows.
  • Retell AI
    Build and deploy phone agents for scheduling, intake and call routing.
  • n8n
    Open-source workflow automation with AI agent nodes; self-host or cloud.

All tools by category →

Sources

[1]Notable· vendor customer story· Undated (accessed Oct 17, 2026)
“Scheduled appointments for the same number of providers jumps from 5.7% to 14%.”
North Kansas City Hospital and Meritas Health's automated scheduling drives 2X increase in new patient appointments

Grade rationale: Named organization with a quantified outcome from the vendor or the organization itself (self-reported). Automated check on Oct 17, 2026: 1/1 quotes and 1/1 outcome claims matched the source. Compiled by the Agent Casefile research desk (AI-assisted; see methodology). Spot an error? Request a correction.

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