Reid Health (Indiana) deployed Notable automated pre-visit registration, including the Medicare Secondary Payer Questionnaire. Notable reports 53% of Medicare patients completing the MSPQ digitally, 56% engagement among geriatric patients, and 1600 staff hours saved.
Reported outcomes
Outcomes are reported exactly as stated by the source; we have not independently audited them.
How it works
- Digital MSPQ before the visit, auto-populated from prior answers.
- Removes downstream EHR work queues.
Risks & compliance
- Automation writes into the EHR; errors propagate to registration and billing
- PHI handling (HIPAA)
- Vendor-published results; not independently audited
Healthcare cases cover operational and commercial workflows. Nothing here is medical advice or a claim about a device's or drug's efficacy.
Tools mentioned & how to build it
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Tools mentioned
- Notable (Notable)
AI agents for intake, scheduling, prior auth and care-gap outreach.
Build a version yourself
Sources
“Reid Health has saved its registration and customer contact center staff 1600 hours”Reid Health deploys automated pre-visit registration in just four weeks
Grade rationale: Named organization with a quantified outcome from the vendor or the organization itself (self-reported). Automated check on Oct 17, 2026: 1/1 quotes and 3/3 outcome claims matched the source. Compiled by the Agent Casefile research desk (AI-assisted; see methodology). Spot an error? Request a correction.
