# How did North Kansas City Hospital double new patient appointments with automated scheduling?

> North Kansas City Hospital and Meritas Health (Kansas City, Missouri) use Notable's automated scheduling. Notable reports scheduled appointments for the same number of providers rising from 5.7% to 14%, described as a 2X increase in new patient appointments.

- **Evidence grade:** B — Named organization with a quantified outcome, from the vendor or the organization's own announcement.
- **Organization:** North Kansas City Hospital and Meritas Health (health system)
- **Industry:** Hospitals & Health Systems — Community health system
- **Roles:** Patient Access & Outreach
- **Tools:** Intelligent Scheduling (Notable)
- **Status:** production · **Agent pattern:** workflow-agent · **Autonomy:** 2/4
- **Last verified:** 2026-10-17

## Reported outcomes
- new patient appointments (same providers): 5.7% to 14% [1] (self-reported)

## How it works
1. Patients book online; appointments flow into the EHR without staff intervention.
2. Automated registration, check-in, and reminders.

## Risks & compliance
- Automation writes into the EHR; errors propagate to registration and billing
- PHI handling (HIPAA)
- Vendor-published results; not independently audited

## Sources
1. Notable, "North Kansas City Hospital and Meritas Health's automated scheduling drives 2X increase in new patient appointments" (undated; accessed 2026-10-17) <https://www.notablehealth.com/customer-stories/north-kansas-city-hospital-and-meritas-healths-automated-scheduling-drives-2x-increase-in-new-patient-appointments>
   > "Scheduled appointments for the same number of providers jumps from 5.7% to 14%."

Canonical: https://agentcasefile.com/cases/nkch-meritas-notable-automated-scheduling/ · License: CC BY 4.0 (summary) · Source: Agent Casefile