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Grade BproductionSource date Oct 17, 2026· Last verified Oct 17, 2026

How did Good Shepherd Rehabilitation reduce no-shows with automation?

Good Shepherd Rehabilitation Network · Hospitals & Health Systems

Header image: A clinician applying kinesiology tape to a patient

Good Shepherd Rehabilitation Network replaced paper reminder cards and staff reminder calls with Notable automated reminders and digital intake. Notable reports no-shows down 32% and a 92% patient satisfaction rating.

Reported outcomes

no-shows
reduced by 32%
Source [1] · self-reported
patient satisfaction
92%
Source [1] · self-reported

Outcomes are reported exactly as stated by the source; we have not independently audited them.

How it works

  1. Automated reminders for multi-visit therapy schedules.
  2. Digital intake before appointments.

Risks & compliance

  • PHI handling (HIPAA); EHR write access
  • Escalation rules needed for clinically urgent requests
  • Vendor-published results; not independently audited

Healthcare cases cover operational and commercial workflows. Nothing here is medical advice or a claim about a device's or drug's efficacy.

Casefile: MedTech angle

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Build this yourself

Tools mentioned & how to build it

Disclosure: Some links may earn us a commission; it never affects grades. Tools are listed by fit to this case, never by payment.

Tools mentioned

  • Notable (Notable)
    AI agents for intake, scheduling, prior auth and care-gap outreach.

Build a version yourself

  • Make
    Visual no-code automation with AI agents; good for intake, routing and follow-up flows.
  • Retell AI
    Build and deploy phone agents for scheduling, intake and call routing.
  • n8n
    Open-source workflow automation with AI agent nodes; self-host or cloud.

All tools by category →

Sources

[1]Notable· vendor customer story· Undated (accessed Oct 17, 2026)
“Notable had an immediate impact on this front; the 92% patient satisfaction rating speaks for itself.”
Good Shepherd Rehabilitation Network delivers best-in-class digital patient experience; reduces no-shows by 32%

Grade rationale: Named organization with a quantified outcome from the vendor or the organization itself (self-reported). Automated check on Oct 17, 2026: 1/1 quotes and 2/2 outcome claims matched the source. Compiled by the Agent Casefile research desk (AI-assisted; see methodology). Spot an error? Request a correction.

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