# How did Good Shepherd Rehabilitation reduce no-shows with automation?

> Good Shepherd Rehabilitation Network replaced paper reminder cards and staff reminder calls with Notable automated reminders and digital intake. Notable reports no-shows down 32% and a 92% patient satisfaction rating.

- **Evidence grade:** B — Named organization with a quantified outcome, from the vendor or the organization's own announcement.
- **Organization:** Good Shepherd Rehabilitation Network (rehabilitation provider)
- **Industry:** Hospitals & Health Systems — Physical rehabilitation
- **Roles:** Patient Access & Outreach
- **Tools:** Digital patient experience automation (Notable)
- **Status:** production · **Agent pattern:** workflow-agent · **Autonomy:** 2/4
- **Last verified:** 2026-10-17

## Reported outcomes
- no-shows: reduced by 32% [1] (self-reported)
- patient satisfaction: 92% [1] (self-reported)

## How it works
1. Automated reminders for multi-visit therapy schedules.
2. Digital intake before appointments.

## Risks & compliance
- PHI handling (HIPAA); EHR write access
- Escalation rules needed for clinically urgent requests
- Vendor-published results; not independently audited

## MedTech angle
Post-surgical rehab adherence matters to orthopedic outcomes.

## Sources
1. Notable, "Good Shepherd Rehabilitation Network delivers best-in-class digital patient experience; reduces no-shows by 32%" (undated; accessed 2026-10-17) <https://www.notablehealth.com/customer-stories/good-shepherd-rehabilitation-network-delivers-best-in-class-digital-patient-experience-reduces-no-shows-by-32>
   > "Notable had an immediate impact on this front; the 92% patient satisfaction rating speaks for itself."

Canonical: https://agentcasefile.com/cases/good-shepherd-rehab-notable-no-show-reduction/ · License: CC BY 4.0 (summary) · Source: Agent Casefile