Territory and account reps, including medical device and pharma reps who call on clinicians and facilities.
Pharma, Biotech & Life SciencesCurrax Pharmaceuticals rolled out SuperAgents, built on the ACTO life-sciences sales platform, to help reps retrieve approved clinical references and policies during HCP visits.
Medical Devices & Diagnostics (MedTech)Medtronic's EurAsia medical education and sales-enablement team ran a Data Cloud + Agentforce proof of concept that puts training and education insights in front of field reps, with agent use cases for sales-prep summaries, T&E history/recommendations, and instant follow-ups.
Telecom & Energy UtilitiesLumen Technologies uses Microsoft Copilot to cut a seller's customer-outreach research from about four hours to 15 minutes.
Medical Devices & Diagnostics (MedTech)Medtronic runs voice-first AI agents built with Teneo.ai for device support, sales enablement, and internal HR/IT/legal help across 135 countries.
Software, Internet & MediaImpel, which builds AI for auto dealers, uses Claude-based agent workflows for rep training and account work.
Pharma, Biotech & Life SciencesSanofi launched Concierge for Field, an AI agent built with Snowflake Cortex AI that prepares global sales reps for physician visits: pre-call plans, highest-priority physicians, and past engagement.
Medical Devices & Diagnostics (MedTech)KARL STORZ, the German endoscopy maker, is rolling out Salesforce Agentforce Sales and CPQ globally and presented its experience with AI agents for its sales and service teams at MedtecLIVE 2026.
Pharma, Biotech & Life SciencesNovo Nordisk is adopting Veeva Vault CRM with Veeva AI Agents such as Pre-call Agent (call prep) and Voice Agent (spoken call notes), which became available in December 2025.
Pharma, Biotech & Life SciencesTakeda is rolling out Agentforce on Salesforce Life Sciences Cloud and Data 360 so field reps arrive armed with an HCP's recent research, email opens, and questions, and so leaders can see trends across engagements.
Medical Devices & Diagnostics (MedTech)Movemedical, a field inventory platform for medical device companies, released Ask Move AI in its June 2026 platform release: a mobile assistant that lets reps create cases by voice or text, look up case inventory, reschedule cases, and look up invoices.
Medical Devices & Diagnostics (MedTech)MedScout launched 'Strategies', AI agents that analyze referral networks, procedure volumes, and payer dynamics to deliver prioritized, ready-to-work territory plans to MedTech reps; it says the agents were available to customers from late 2025.
Medical Devices & Diagnostics (MedTech)Salesforce partner Demand Chain built an Agentforce assistant for an unnamed global lab-services and medical technology company: field reps dictate visit summaries on Salesforce Mobile and the agent turns speech into structured trip-report records.
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