# How did Reid Health automate pre-visit registration for Medicare patients?

> Reid Health (Indiana) deployed Notable automated pre-visit registration, including the Medicare Secondary Payer Questionnaire. Notable reports 53% of Medicare patients completing the MSPQ digitally, 56% engagement among geriatric patients, and 1600 staff hours saved.

- **Evidence grade:** B — Named organization with a quantified outcome, from the vendor or the organization's own announcement.
- **Organization:** Reid Health (regional medical center)
- **Industry:** Hospitals & Health Systems — Regional referral medical center
- **Roles:** Patient Access & Outreach, Revenue Cycle & Prior Auth
- **Tools:** Automated pre-visit registration (Notable)
- **Status:** production · **Agent pattern:** workflow-agent · **Autonomy:** 2/4
- **Last verified:** 2026-10-17

## Reported outcomes
- Medicare MSPQ digital completion: 53% [1] (self-reported)
- geriatric engagement: 56% [1] (self-reported)
- staff hours saved: 1600 hours [1] (self-reported)

## How it works
1. Digital MSPQ before the visit, auto-populated from prior answers.
2. Removes downstream EHR work queues.

## Risks & compliance
- Automation writes into the EHR; errors propagate to registration and billing
- PHI handling (HIPAA)
- Vendor-published results; not independently audited

## Sources
1. Notable, "Reid Health deploys automated pre-visit registration in just four weeks" (undated; accessed 2026-10-17) <https://www.notablehealth.com/customer-stories/reid-health-deploys-automated-pre-visit-registration-in-just-four-weeks>
   > "Reid Health has saved its registration and customer contact center staff 1600 hours"

Canonical: https://agentcasefile.com/cases/reid-health-notable-pre-visit-registration/ · License: CC BY 4.0 (summary) · Source: Agent Casefile