Logistics provider C.H. Robinson says its fleet of generative AI agents has performed over 3 million shipping tasks, including well over 1 million price quotes and 1 million orders processed. Its orders agent gets 5,200+ customers' loads accepted in under 90 seconds instead of waiting up to four hours in an email queue.
Reported outcomes
Outcomes are reported exactly as stated by the source; we have not independently audited them.
How it works
- Quoting agent returns customer-specific price quotes, including LTL.
- Orders agent reads emailed tenders and processes orders.
- Truck-posting agent reads carrier capacity emails and feeds the real-time capacity center.
Risks & compliance
- Pricing errors at scale
- Customer data in email ingestion
Casefile: MedTech angle
Quote-and-order agents are a template for distributor and device order desks.
Tools mentioned & how to build it
Disclosure: Some links may earn us a commission; it never affects grades. Tools are listed by fit to this case, never by payment.
Build a version yourself
- n8n
Open-source workflow automation with AI agent nodes; self-host or cloud. - Relevance AI
Build an 'AI workforce' of agents, e.g. BDR agents that research and book meetings. - Make
Visual no-code automation with AI agents; good for intake, routing and follow-up flows.
Sources
“Instead of waiting up to four hours for a person to get to their shipment in an email queue, over 5,200 customers are getting their loads accepted in under 90 seconds.”C.H. Robinson: Artificial Intelligence Has Now Performed Over 3 Million Shipping Tasks
Grade rationale: Named organization with quantified outcomes in its own press release. Automated check on Oct 17, 2026: 1/1 quotes and 2/2 outcome claims matched the source. Compiled by the Agent Casefile research desk (AI-assisted; see methodology). Spot an error? Request a correction.
