{
  "id": "uc_2026_000029",
  "slug": "ch-robinson-freight-quoting-order-agents",
  "title": "How many shipping tasks have C.H. Robinson's AI agents performed?",
  "answer": "Logistics provider C.H. Robinson says its fleet of generative AI agents has performed over 3 million shipping tasks, including well over 1 million price quotes and 1 million orders processed. Its orders agent gets 5,200+ customers' loads accepted in under 90 seconds instead of waiting up to four hours in an email queue.",
  "industry": "logistics",
  "sub_industry": "Freight brokerage / 3PL",
  "roles": [
    "logistics-ops",
    "sales-ops"
  ],
  "function": "operations",
  "tasks": [
    "price-quoting",
    "order-entry",
    "capacity-posting"
  ],
  "agent_pattern": "multi-agent",
  "autonomy_level": 3,
  "tools": [
    {
      "name": "Proprietary generative AI agents",
      "vendor": "C.H. Robinson",
      "url": null,
      "affiliate": false
    }
  ],
  "integrations": [
    "email tenders",
    "real-time capacity center"
  ],
  "deployment_status": "production",
  "organization": {
    "name": "C.H. Robinson",
    "type": "logistics provider",
    "named": true
  },
  "outcomes": [
    {
      "metric": "price quotes",
      "value": "well over 1 million delivered by AI",
      "source_ref": 1,
      "self_reported": true
    },
    {
      "metric": "order acceptance time",
      "value": "under 90 seconds vs up to four hours",
      "source_ref": 1,
      "self_reported": true
    }
  ],
  "evidence_grade": "B",
  "grade_rationale": "Named organization with quantified outcomes in its own press release.",
  "sources": [
    {
      "ref": 1,
      "url": "https://www.chrobinson.com/en-us/about-us/newsroom/press-releases/2025/ai-performs-over-three-million-shipping-tasks/",
      "publisher": "C.H. Robinson",
      "title": "C.H. Robinson: Artificial Intelligence Has Now Performed Over 3 Million Shipping Tasks",
      "published": "2025-04-16",
      "type": "press-release",
      "quote": "Instead of waiting up to four hours for a person to get to their shipment in an email queue, over 5,200 customers are getting their loads accepted in under 90 seconds.",
      "independent": false,
      "accessed": "2026-10-17"
    }
  ],
  "how_it_works": [
    "Quoting agent returns customer-specific price quotes, including LTL.",
    "Orders agent reads emailed tenders and processes orders.",
    "Truck-posting agent reads carrier capacity emails and feeds the real-time capacity center."
  ],
  "risks_compliance": [
    "Pricing errors at scale",
    "Customer data in email ingestion"
  ],
  "medtech_relevance": "Quote-and-order agents are a template for distributor and device order desks.",
  "models": [],
  "notes": [],
  "related": [],
  "first_seen": "2026-10-17",
  "last_verified": "2026-10-17",
  "sponsored": false,
  "license": "CC BY 4.0 (summary text); quotes and sources belong to their owners",
  "verification": {
    "checked": "2026-10-17",
    "checker": "pipeline.verify (quote match + outcome-number match)",
    "methods": [
      "auto:fetch"
    ],
    "quotes_matched": 1,
    "quotes_total": 1,
    "claims_matched": 2,
    "claims_total": 2,
    "passed": true
  },
  "url": "https://agentcasefile.com/cases/ch-robinson-freight-quoting-order-agents/",
  "industry_label": "Transportation & Logistics",
  "role_labels": [
    "Logistics Operations",
    "Sales Ops & Quoting"
  ],
  "vertical": null
}