Catholic Health deployed Notable voice AI for MyChart support calls that had relied on outsourced live agents. Notable reports call containment rising from 30% to 57%, a 50% cut in outsourced call volume, and a projected $350,000 a year in savings.
Reported outcomes
Outcomes are reported exactly as stated by the source; we have not independently audited them.
How it works
- Voice AI answers MyChart (patient portal) support calls.
- Resolves routine issues; transfers the rest.
Risks & compliance
- PHI handling (HIPAA); EHR write access
- Escalation rules needed for clinically urgent requests
- Vendor-published results; not independently audited
Healthcare cases cover operational and commercial workflows. Nothing here is medical advice or a claim about a device's or drug's efficacy.
Tools mentioned & how to build it
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Tools mentioned
- Notable (Notable)
AI agents for intake, scheduling, prior auth and care-gap outreach.
Build a version yourself
- Retell AI
Build and deploy phone agents for scheduling, intake and call routing. - ElevenLabs
Voice models and a conversational-agent platform behind many voice agents. - n8n
Open-source workflow automation with AI agent nodes; self-host or cloud.
Sources
“Call containment rates improved dramatically, rising from 30% to 57%, resulting in a 50% reduction in outsourced call center volume.”Catholic Health: AI MyChart Support, 57% Containment
Grade rationale: Named organization with a quantified outcome from the vendor or the organization itself (self-reported). Automated check on Oct 17, 2026: 1/1 quotes and 3/3 outcome claims matched the source. Compiled by the Agent Casefile research desk (AI-assisted; see methodology). Spot an error? Request a correction.
