# How did ThedaCare automate care gap outreach?

> ThedaCare (7 hospitals, Wisconsin) used Notable to automate outreach to patients with open care gaps. Notable reports 900+ automated outreaches in 3 months and 350 hours of manual staff work saved.

- **Evidence grade:** B — Named organization with a quantified outcome, from the vendor or the organization's own announcement.
- **Organization:** ThedaCare (health system)
- **Industry:** Hospitals & Health Systems — Regional health system
- **Roles:** Patient Access & Outreach
- **Tools:** Intelligent Population Health (Notable)
- **Status:** production · **Agent pattern:** workflow-agent · **Autonomy:** 3/4
- **Last verified:** 2026-10-17

## Reported outcomes
- outreach volume: 900+ automated care gap outreaches in 3 months [1] (self-reported)
- staff time saved: 350 hours [1] (self-reported)

## How it works
1. Identifies patients with open care gaps.
2. Sends automated outreach so patients can schedule.

## Risks & compliance
- Automation writes into the EHR; errors propagate to registration and billing
- PHI handling (HIPAA)
- Vendor-published results; not independently audited

## Sources
1. Notable, "ThedaCare conducts 900+ automated care gap outreaches in 3 months" (undated; accessed 2026-10-17) <https://www.notablehealth.com/customer-stories/thedacare-conducts-900-automated-care-gap-outreaches-in-3-months>
   > "How a leading population health organization saved its staff 350 hours of manual work in care gap outreach."

Canonical: https://agentcasefile.com/cases/thedacare-notable-care-gap-outreach/ · License: CC BY 4.0 (summary) · Source: Agent Casefile