# How is Send Payments using an AI agent workforce?

> Send Payments built interconnected Relevance AI agents for 24/7 customer service and compliance tasks. Relevance AI reports 40 hours a week given back to the team.

- **Evidence grade:** B — Named organization with a quantified outcome, from the vendor or the organization's own announcement.
- **Organization:** Send Payments (payment infrastructure provider)
- **Industry:** Banking & Financial Services — Payments (Australia)
- **Roles:** Customer Support, Sales Development (SDR)
- **Tools:** AI agents (Relevance AI)
- **Status:** production · **Agent pattern:** multi-agent · **Autonomy:** 2/4
- **Last verified:** 2026-10-17

## Reported outcomes
- time saved: 40 hours per week [1] (self-reported)

## How it works
1. Specialized agents deliver 24/7 customer service.
2. Agents automate compliance tasks.
3. Agents are connected to automate whole processes.

## Risks & compliance
- Outbound messaging compliance (spam, consent rules)
- Vendor-published results; not independently audited
- Financial compliance tasks require human sign-off

## Sources
1. Relevance AI, "Inside Send Payments' AI-first strategy" (undated; accessed 2026-10-17) <https://relevanceai.com/customers/send-payments>
   > "create specialized agents that deliver 24/7 customer service, automate compliance tasks, and give back 40 hours per week to their team."

Canonical: https://agentcasefile.com/cases/send-payments-relevance-ai-agent-workforce/ · License: CC BY 4.0 (summary) · Source: Agent Casefile