# How is MUSC Health using AI agents for patient access?

> MUSC Health (16 hospitals, South Carolina) uses Notable's AI platform for registration and intake, referrals and scheduling, and care gap closure. Notable reports $3.3M in annual value, 14,500 no-shows avoided, and 5,000+ staff hours reallocated per month.

- **Evidence grade:** B — Named organization with a quantified outcome, from the vendor or the organization's own announcement.
- **Organization:** MUSC Health (academic health system)
- **Industry:** Hospitals & Health Systems — Academic health system
- **Roles:** Patient Access & Outreach, Revenue Cycle & Prior Auth
- **Tools:** AI platform (intake, referrals, care gaps) (Notable)
- **Status:** production · **Agent pattern:** workflow-agent · **Autonomy:** 2/4
- **Last verified:** 2026-10-17

## Reported outcomes
- annual value: $3.3M [1] (self-reported)
- no-shows avoided: 14,500 [1] (self-reported)
- staff hours reallocated: 5,000+ per month [1] (self-reported)

## How it works
1. Automated digital registration and intake, including touchless copay collection.
2. Referral processing and scheduling automation.
3. Automated care gap outreach.

## Risks & compliance
- Automation writes into the EHR; errors propagate to registration and billing
- PHI handling (HIPAA)
- Vendor-published results; not independently audited

## Sources
1. Notable, "How MUSC is using AI to transform access for patients and eliminate manual work for staff" (undated; accessed 2026-10-17) <https://www.notablehealth.com/customer-story/musc-health>
   > "How MUSC is using AI to transform access for patients and eliminate manual work for staff"

Canonical: https://agentcasefile.com/cases/musc-health-notable-ai-patient-access/ · License: CC BY 4.0 (summary) · Source: Agent Casefile