# How did LMH Health answer every patient call on the first ring with an AI agent? > LMH Health (Lawrence, Kansas) deployed a Notable AI agent at its OrthoKansas clinic, where nearly every call had gone to voicemail. Notable reports 100% of 16,000+ inbound calls answered on the first ring, 78.4% of callers engaging with the agent, and 24.3% handled without reaching staff. - **Evidence grade:** B — Named organization with a quantified outcome, from the vendor or the organization's own announcement. - **Organization:** LMH Health (community health system) - **Industry:** Hospitals & Health Systems — Community health system (orthopedic clinic pilot) - **Roles:** Patient Access & Outreach - **Tools:** AI Agent for inbound call triage (Notable) - **Status:** production · **Agent pattern:** voice-agent · **Autonomy:** 3/4 - **Last verified:** 2026-10-17 ## Reported outcomes - first-ring answer rate: 100% of 16,000+ inbound calls [1] (self-reported) - caller engagement: 78.4% [1] (self-reported) - handled without staff: 24.3% of inbound calls [1] (self-reported) ## How it works 1. AI agent answers inbound calls and triages them to scheduling, clinical, billing, records, or care teams. 2. Resolves frequently asked questions directly. 3. Foundation for a system-wide AI-enabled call center. ## Risks & compliance - Automation writes into the EHR; errors propagate to registration and billing - PHI handling (HIPAA) - Vendor-published results; not independently audited ## MedTech angle OrthoKansas is an orthopedic clinic; a direct analog for ortho device reps' customer practices. ## Sources 1. Notable, "How LMH Health answers every patient call on the first ring" (undated; accessed 2026-10-17) > "The team was budgeted for 9 FTEs but was chronically short-staffed, and the live answer rate was essentially 0%." Canonical: https://agentcasefile.com/cases/lmh-health-orthokansas-notable-ai-call-triage/ · License: CC BY 4.0 (summary) · Source: Agent Casefile