# How did Intermountain Healthcare cut patient check-in time with automation?

> Intermountain Healthcare launched Notable's automated digital registration and intake in four weeks. Notable reports a 25% decrease in check-in time and a 96% patient satisfaction rating.

- **Evidence grade:** B — Named organization with a quantified outcome, from the vendor or the organization's own announcement.
- **Organization:** Intermountain Health (health system)
- **Industry:** Hospitals & Health Systems — Integrated health system
- **Roles:** Patient Access & Outreach
- **Tools:** Digital assistants for registration and intake (Notable)
- **Status:** production · **Agent pattern:** workflow-agent · **Autonomy:** 2/4
- **Last verified:** 2026-10-17

## Reported outcomes
- check-in time: 25% decrease [1] (self-reported)
- patient satisfaction: 96% [1] (self-reported)

## How it works
1. Digital assistants perform repetitive registration tasks the way staff would.
2. Patients complete forms without an app or login; prior data pre-populates.
3. Insurance cards and consents captured into the EHR automatically.

## Risks & compliance
- Automation writes into the EHR; errors propagate to registration and billing
- PHI handling (HIPAA)
- Vendor-published results; not independently audited

## Sources
1. Notable, "Intermountain Healthcare reduces patient check-in time by 25%" (undated; accessed 2026-10-17) <https://www.notablehealth.com/customer-stories/intermountain-healthcare-reduces-patient-check-in-time-by-25>
   > "How the leading health system launched a fully automated digital patient experience in just four weeks, which led to a 96% patient satisfaction rating."

Canonical: https://agentcasefile.com/cases/intermountain-notable-digital-check-in/ · License: CC BY 4.0 (summary) · Source: Agent Casefile