# How did CommonSpirit Health automate Medicare Annual Wellness Visit outreach?

> CommonSpirit Health ran automated multi-touch Medicare Annual Wellness Visit outreach and scheduling with Notable across California, Arizona, and Nevada markets. Notable reports 160,000+ outreaches in 2024, 74,878 staff hours saved (~36 FTE), and 445,888 manual calls avoided.

- **Evidence grade:** B — Named organization with a quantified outcome, from the vendor or the organization's own announcement.
- **Organization:** CommonSpirit Health (health system)
- **Industry:** Hospitals & Health Systems — Multi-state health system
- **Roles:** Patient Access & Outreach
- **Tools:** Outreach automation and automated scheduling (Notable)
- **Status:** production · **Agent pattern:** workflow-agent · **Autonomy:** 3/4
- **Last verified:** 2026-10-17

## Reported outcomes
- outreach volume: 160,000+ MAWV outreaches in 2024 [1] (self-reported)
- staff hours saved: 74,878 (~36 FTE) [1] (self-reported)
- manual calls avoided: 445,888 [1] (self-reported)

## How it works
1. Market-specific multi-touch outreach cadence (typically six contacts per patient).
2. Patients self-schedule; follow-up centralized in a Patient Communication Center.
3. MAWV prioritized as 50% of care gap outreach.

## Risks & compliance
- Automation writes into the EHR; errors propagate to registration and billing
- PHI handling (HIPAA)
- Vendor-published results; not independently audited

## Sources
1. Notable, "CommonSpirit Health: Automated MAWV Outreach at Scale" (undated; accessed 2026-10-17) <https://www.notablehealth.com/customer-stories/commonspirit-health>
   > "74,878 staff hours saved and CY24 Annual Wellness Visit targets met in under nine months with automated outreach and scheduling"

Canonical: https://agentcasefile.com/cases/commonspirit-notable-mawv-outreach/ · License: CC BY 4.0 (summary) · Source: Agent Casefile