# How did an FQHC use AI voice agents to expand patient access?

> Chesapeake Health Care, a Maryland FQHC with 150+ providers, uses Assort Health voice agents for inbound calls after 25% of calls were dropped. Assort reports $1M+ generated.

- **Evidence grade:** B — Named organization with a quantified outcome, from the vendor or the organization's own announcement.
- **Organization:** Chesapeake Health Care (federally qualified health center)
- **Industry:** Hospitals & Health Systems — FQHC
- **Roles:** Patient Access & Outreach
- **Tools:** Voice AI patient access (Assort Health)
- **Status:** production · **Agent pattern:** voice-agent · **Autonomy:** 3/4
- **Last verified:** 2026-10-17

## Reported outcomes
- revenue generated: $1M+ [1] (self-reported)

## How it works
1. Voice agents answer inbound calls and schedule appointments.
2. Routes complex calls to staff.

## Risks & compliance
- PHI handling (HIPAA); EHR write access
- Escalation rules needed for clinically urgent requests
- Vendor-published results; not independently audited

## Sources
1. Assort Health, "Chesapeake Health Care Generates $1M+ and Expands Patient Access" (undated; accessed 2026-10-17) <https://www.assorthealth.com/customers/chesapeake-health-care-customer-story>
   > "For patients, that meant they often waited on hold – sometimes more than 7 minutes – only to be sent to voicemail."

Canonical: https://agentcasefile.com/cases/chesapeake-health-care-assort-patient-access/ · License: CC BY 4.0 (summary) · Source: Agent Casefile