# How is Bloomerang using an AI agent for support?

> Bloomerang uses Fin on all support conversations. Intercom reports Fin resolving 84% automatically, with an 85% Customer Experience Score.

- **Evidence grade:** B — Named organization with a quantified outcome, from the vendor or the organization's own announcement.
- **Organization:** Bloomerang (nonprofit donor management software company)
- **Industry:** Software, Internet & Media — Nonprofit SaaS
- **Roles:** Customer Support
- **Tools:** Fin AI Agent (Intercom)
- **Status:** production · **Agent pattern:** autonomous-agent · **Autonomy:** 3/4
- **Last verified:** 2026-10-17

## Reported outcomes
- automation rate: 84% [1] (self-reported)
- CX Score: 85% [1] (self-reported)

## How it works
1. Fin answers inbound support conversations using the company's help content.
2. Hands unresolved conversations to human agents.

## Risks & compliance
- Incorrect answers to customers; human review and escalation paths needed
- Vendor-published results; not independently audited

## Sources
1. Intercom (Fin), "How Fin transformed support at Bloomerang" (undated; accessed 2026-10-17) <https://fin.ai/customers/bloomerang>
   > "Fast forward to today and Fin is involved in 100% of Bloomerang’s support conversations, resolving 84% of them automatically."

Canonical: https://agentcasefile.com/cases/bloomerang-fin-ai-agent/ · License: CC BY 4.0 (summary) · Source: Agent Casefile