{
  "id": "uc_2026_000043",
  "slug": "lmh-health-orthokansas-notable-ai-call-triage",
  "title": "How did LMH Health answer every patient call on the first ring with an AI agent?",
  "answer": "LMH Health (Lawrence, Kansas) deployed a Notable AI agent at its OrthoKansas clinic, where nearly every call had gone to voicemail. Notable reports 100% of 16,000+ inbound calls answered on the first ring, 78.4% of callers engaging with the agent, and 24.3% handled without reaching staff.",
  "industry": "healthcare-providers",
  "sub_industry": "Community health system (orthopedic clinic pilot)",
  "roles": [
    "patient-access"
  ],
  "function": "operations",
  "tasks": [
    "inbound-call-handling",
    "call-triage",
    "faq-resolution"
  ],
  "agent_pattern": "voice-agent",
  "autonomy_level": 3,
  "tools": [
    {
      "name": "AI Agent for inbound call triage",
      "vendor": "Notable",
      "url": null,
      "affiliate": false
    }
  ],
  "deployment_status": "production",
  "organization": {
    "name": "LMH Health",
    "type": "community health system",
    "named": true
  },
  "outcomes": [
    {
      "metric": "first-ring answer rate",
      "value": "100% of 16,000+ inbound calls",
      "source_ref": 1,
      "self_reported": true
    },
    {
      "metric": "caller engagement",
      "value": "78.4%",
      "source_ref": 1,
      "self_reported": true
    },
    {
      "metric": "handled without staff",
      "value": "24.3% of inbound calls",
      "source_ref": 1,
      "self_reported": true
    }
  ],
  "sources": [
    {
      "url": "https://www.notablehealth.com/customer-stories/how-lmh-health-answers-every-patient-call-on-the-first-ring",
      "publisher": "Notable",
      "title": "How LMH Health answers every patient call on the first ring",
      "published": null,
      "type": "vendor-customer-story",
      "quote": "The team was budgeted for 9 FTEs but was chronically short-staffed, and the live answer rate was essentially 0%.",
      "independent": false,
      "accessed": "2026-10-17",
      "ref": 1
    }
  ],
  "how_it_works": [
    "AI agent answers inbound calls and triages them to scheduling, clinical, billing, records, or care teams.",
    "Resolves frequently asked questions directly.",
    "Foundation for a system-wide AI-enabled call center."
  ],
  "risks_compliance": [
    "Automation writes into the EHR; errors propagate to registration and billing",
    "PHI handling (HIPAA)",
    "Vendor-published results; not independently audited"
  ],
  "medtech_relevance": "OrthoKansas is an orthopedic clinic; a direct analog for ortho device reps' customer practices.",
  "notes": [],
  "models": [],
  "integrations": [],
  "related": [],
  "first_seen": "2026-10-17",
  "last_verified": "2026-10-17",
  "sponsored": false,
  "license": "CC BY 4.0 (summary text); quotes and sources belong to their owners",
  "evidence_grade": "B",
  "grade_rationale": "Named organization with a quantified outcome from the vendor or the organization itself (self-reported).",
  "verification": {
    "checked": "2026-10-17",
    "checker": "pipeline.verify (quote match + outcome-number match)",
    "methods": [
      "auto:fetch"
    ],
    "quotes_matched": 1,
    "quotes_total": 1,
    "claims_matched": 3,
    "claims_total": 3,
    "passed": true
  },
  "url": "https://agentcasefile.com/cases/lmh-health-orthokansas-notable-ai-call-triage/",
  "industry_label": "Hospitals & Health Systems",
  "role_labels": [
    "Patient Access & Outreach"
  ],
  "vertical": "healthcare"
}